Privacy Policy
Effective Date: August 17, 2026
Last Updated: October 6, 2026
A+ Auto Repair & Tires (“we,” “us,” or “our”) operates the website aplusautosj.com and provides auto repair services in San Jose, California. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
🔒 We DO NOT sell, rent, or share your phone number or personal information with third parties for their marketing purposes. Mobile opt-in data and consent information is never shared with third parties.
1. Information We Collect
1.1 Personal Information You Provide
- Full name
- Mobile phone number
- Email address (if provided)
- Vehicle information (make, model, year, VIN)
- Service history and preferences
- Payment information (processed securely by third-party providers)
1.2 SMS Program Information
When you opt in to receive SMS text messages from us, we collect:
- Mobile phone number
- Date and time of consent
- Opt-in method used (website sign-up form)
- Communication preferences (English/Spanish)
- Message engagement data (delivery status, opt-out requests)
2. How We Use Your Information
- Provide auto repair services
- Send recurring automated marketing text messages (with your explicit consent) for:
- Special offers and discounts
- Monthly specials on services such as brakes, tires and oil changes
- Seasonal promotions
- Process payments and maintain service records
- Comply with legal obligations
- Improve our services
3. SMS Text Messaging Program
Important SMS Disclosures:
- Program: A+ Auto Repair & Tires SMS Program
- Message Frequency: Up to 4 messages per month
- Message & Data Rates: Msg & data rates may apply
- Opt-Out: Reply STOP to any message to unsubscribe immediately
- Help: Reply HELP or call (408) 520-7737 for support
- Consent is NOT a condition of purchase
3.1 How to Opt In
You may opt in to receive SMS marketing messages only by completing the sign-up form at aplusautosj.com/sms-sign-up and checking the consent box, which is unchecked by default.
3.2 How to Opt Out
You may opt out at any time by:
- Replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any SMS message
- Calling us at (408) 520-7737
- Visiting our shop and requesting removal
Opt-out requests are processed within 24 hours (usually immediately).
3.3 Mobile Information Sharing (TCPA Compliance)
No Mobile Opt-In Data Sharing: Mobile information (including phone numbers) collected as part of the SMS opt-in process will NOT be shared with any third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Sharing
We do NOT sell your personal information. We may share information only with:
- Twilio Inc.: Our SMS messaging service provider (only phone number and message content, encrypted in transit)
- Payment processors: For processing service payments
- Legal authorities: When required by law or court order
5. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for data transmission
- Secure customer database with restricted access
- Regular security audits
- Staff training on data privacy
6. Data Retention
We retain personal information as follows:
- SMS Consent Records: 4 years (per TCPA requirements)
- Service Records: 7 years (for warranty and legal purposes)
- Marketing Data: Until opt-out or account deletion request
7. Your Rights (CCPA – California Residents)
As a California resident, you have the right to:
- Know what personal information we collect
- Request deletion of your personal information
- Opt out of the sale of personal information (we don’t sell it)
- Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at (408) 520-7737 or service@aplusautosj.com.
8. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via SMS or email to opted-in customers.
10. Contact Us
A+ Auto Repair & Tires
1810 Hillsdale Ave
San Jose, CA 95124
Phone: (408) 520-7737
Email: service@aplusautosj.com
Website: aplusautosj.com